Operations Senior Specialist – Groceries

About the role

Baly, Iraq's leading super‑app, is expanding its grocery dark‑store network and seeks an Operations Senior Specialist to drive operational excellence across multiple locations. You will lead store managers, ensure high delivery performance, and maintain strict inventory and food‑safety standards.

Key responsibilities

• Manage day‑to‑day performance of dark stores, monitoring delivery SLA, order accuracy, productivity, cancellations, waste and customer experience.
• Set store‑level targets, track KPIs and implement corrective actions.
• Lead, coach and develop Store Managers and operational teams.
• Monitor labor productivity, staffing utilization and overtime.
• Optimize inventory processes: receiving, put‑away, cycle counts, adjustments and returns.
• Ensure FIFO/FEFO, temperature monitoring, product traceability and compliance with food‑safety and health standards.
• Support workforce planning, onboarding, training and performance management.
• Collaborate with Supply Chain, Category, Finance, Technology, Product, People and Real Estate teams.
• Prepare new‑store openings and create scalable SOPs.
• Drive adoption of WMS, inventory, order‑management and reporting systems.

Required profile

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain or related field.
• 4+ years experience in multi‑site retail, grocery, warehouse, dark‑store or quick‑commerce operations.
• Proven track record managing multiple operational sites.

Required skills

• Warehouse Management System (WMS) usage.