IT Manager – Factory Operations

About the role

We are looking for an experienced IT Manager to lead all technology functions at our food production facility in Baghdad. The role ensures reliable IT infrastructure, network performance, cybersecurity, and CCTV systems to support continuous factory operations.

Key responsibilities

• Maintain and monitor servers, network devices (switches, routers) and internet connectivity to guarantee high availability.
• Administer Windows Server environments, Active Directory, user accounts, permissions and shared resources.
• Oversee ERP, factory‑specific software, attendance devices and other operational applications.
• Manage backups, disaster‑recovery procedures and system updates.
• Supervise CCTV/DVR/NVR and access‑control systems, ensuring proper recording and security compliance.
• Implement and monitor cybersecurity measures, including firewalls, antivirus, endpoint protection and vulnerability assessments.
• Provide day‑to‑day technical support to production, warehouse and administrative departments.
• Coordinate with vendors, maintain IT documentation, asset inventory and train staff on basic IT usage and security awareness.

Required profile

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• Minimum 5 years of experience in IT operations, infrastructure or system administration.
• Prior experience in a manufacturing or industrial environment is preferred.
• Strong problem‑solving abilities and ability to work under pressure.

Required skills

• Network infrastructure design and troubleshooting.
• Windows Server and Active Directory administration.
• CCTV and access‑control system management.
• Cybersecurity tools and best practices.
• Backup and disaster‑recovery solutions.
• ERP and factory‑operations software familiarity.