Direct Sales Customer Service Representative

About the role

The Direct Sales Customer Service Representative will handle day‑to‑day customer requests, resolve complaints efficiently, and ensure high satisfaction levels. Working from Zain outlets in Najaf, you will interact directly with current and potential customers, supporting sales and providing product information.

Key responsibilities

• Understand and contribute to Direct Sales strategies, objectives and targets.
• Implement Direct Sales policies and procedures.
• Handle e‑mail inquiries and follow‑up on customer requests and complaints.
• Coordinate with billing and collection teams to reactivate accounts and keep customer information up‑to‑date.
• Work with retention and CRM teams to resolve complaints and identify improvement opportunities.
• Address issues related to offers, new products and other sales‑related challenges.
• Submit daily activity reports and maintain records of customer interactions.

Required profile

• Bachelor’s degree in business administration or a related field, or equivalent.
• Up to 2 years of experience in a customer service or sales support role.

Required skills