Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual Customer Service Specialist to join its remote call‑center team. The role focuses on first‑level support for a home‑based online travel platform, handling inbound and outbound interactions in French and English.

Key responsibilities

• Answer inbound and make outbound calls, managing multiple cases simultaneously.
• Assist homeowners using the booking platform with modifications, cancellations, deposit claims, and escalations.
• Log, classify, and follow up on all customer interactions, maintaining accurate call histories.
• Analyze call data, share feedback, and stay updated on platform changes.
• Collaborate with internal and external teams through clear, documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in the online travel sector.
• Ability to multitask between live calls and case handling under pressure.
• Stable broadband connection and a suitable computer setup.

Required skills

• Zendesk or similar ticketing platform.
• Slack or comparable team‑collaboration tool.
• Salesforce.
• Windows 11 or macOS 14+ operating systems.
• Standard office productivity tools.

What we offer

• 100% remote work.
• Hourly rate of €11.
• Flexible, project‑based assignments with long‑term collaboration potential.
• Paid training (20 hours) and career development opportunities.