Oracle Fusion CX Functional Consultant

About the role

The Oracle Fusion CX Functional Consultant will lead the discovery, design and implementation of Customer Experience (CX) and Contract Lifecycle Management (CLM) solutions using Oracle Fusion applications. You will work across multiple workshops, configure modules, define integration boundaries and ensure seamless data migration and reporting for customer and contract processes.

Key responsibilities

• Lead CX/CLM discovery workshops (CRP1/fit‑to‑standard and CRP2/TO‑BE) covering customer journeys, revenue contracts, sales interactions, enquiries, complaints and service requests.
• Configure and validate Oracle Enterprise Contracts, Sales and Service modules, including templates, clauses, approvals, obligations, renewals and billing triggers.
• Define functional boundaries between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS and approved extensions to avoid master‑data duplication.
• Own CX/CLM sections of RD.011, RTM and BF.016/application configuration baseline and document standard‑versus‑extension decisions.
• Specify contract/customer data migration requirements and functional integration requirements for billing, e‑signature, document services and AMS.
• Design role‑based approvals, commercial workflows, dashboards, operational reports and KPIs.
• Prepare and support SIT/E2E/UAT scenarios, cut‑over activities, final data validation, production readiness and hyper‑care.

Required profile

• 8‑10+ years of consulting experience with Oracle CX, contracts or commercial systems.
• At least two end‑to‑end Oracle Fusion Enterprise Contracts implementations and strong Oracle Sales and/or Service implementation experience.
• Hands‑on experience integrating Enterprise Contracts with ERP Financials/Receivables via OIC or equivalent.
• Proven experience with data migration, commercial workflows, SIT/UAT and go‑live/hyper‑care.
• Bachelor’s degree in Business, Information Systems or related discipline; Oracle CX/Enterprise Contracts certification is a plus.

Required skills

• Oracle Fusion Enterprise Contracts
• Oracle Fusion Sales
• Oracle Fusion Service
• Oracle Integration Cloud (OIC) or equivalent integration platform
• Data migration design and execution
• Functional integration design for billing, e‑signature and document services
• Dashboard and reporting configuration in Oracle CX