Front Office Manager

About the role

We are seeking a highly organized and customer‑focused Front Office Manager for a hotel located in Iraq to oversee the daily operations of the front desk. The ideal candidate will ensure smooth check‑in/check‑out processes, excellent guest service, and effective team management.

Key responsibilities

• Manage the front office team, including training, scheduling, and performance evaluation.
• Ensure exceptional guest service and handle guest inquiries or complaints promptly and professionally.
• Oversee reservations, check‑ins, and check‑outs efficiently.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain accurate records and prepare daily reports on front office operations.
• Implement and enforce hotel policies and procedures at the front desk.
• Monitor inventory of front office supplies and equipment.
• Handle billing and cash management in compliance with company standards.
• Support sales and marketing initiatives through effective guest relations.

Required profile

• Proven experience as a Front Office Manager or similar role in hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in property management systems and MS Office.
• Ability to handle stressful situations with professionalism and tact.
• Detail‑oriented with strong organizational skills.
• Flexible to work various shifts, including weekends and holidays.
• Hotel experience.

Required skills

• Property management systems
• MS Office