Front Desk Agent – Hospitality

About the role

We are seeking a dynamic, self‑motivated Front Desk Agent to join our hotel team. In this role you will be the first point of contact for guests, delivering personalized service from arrival through departure and ensuring a memorable stay.

Key responsibilities

• Greet guests by name, escort them to their rooms and provide a warm welcome.
• Handle check‑in and check‑out procedures, accurately posting incidental charges using the Front Office system.
• Maintain up‑to‑date knowledge of hotel facilities, local attractions, promotions and operating hours to answer guest enquiries.
• Monitor daily rate levels and occupancy, and ensure compliance with cashiering standards and hotel policies.
• Protect guest privacy by safeguarding personal information.
• Assist guests with hotel activity enquiries, in‑room and property familiarisation.

Required profile

• Degree in Hospitality or related field.
• Previous experience in a hotel Front Office department.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural environment.

Required skills

• Computer literacy with experience using the Opera property management system.