ICT Associate – Head of ICT Unit

About the role

The ICT Associate – Head of ICT Unit will lead the Common Premises ICT team within the UNDP Country Office, ensuring the delivery of reliable, secure and cost‑effective information and communication technology services to all co‑located UN agencies and programmes.

Key responsibilities

• Lead and coordinate ICT activities, aligning them with UNDP operational standards and the integration of assets from UNAMI.
• Oversee de‑commissioning, repurposing and disposal of ICT infrastructure in line with UN regulations.
• Prepare local ICT budgets, procurement forecasts and asset‑management reports for internal and donor reporting.
• Manage day‑to‑day IT support, including help‑desk services, network availability and end‑user hardware/software issues.
• Supervise national ICT staff and contractors, delegating tasks and monitoring performance.
• Coordinate with service providers, vendors and partners for procurement, maintenance and contract delivery.
• Collaborate with the UNDP central ICT team on network design, security management and system integration.

Required profile

• Proven experience in leading ICT teams within an international or multi‑agency environment.
• Strong understanding of ICT asset lifecycle management and procurement processes.
• Ability to develop budgets, forecasts and reporting for donor‑funded projects.
• Excellent coordination skills with external vendors and internal stakeholders.

Required skills

• Network management
• IT support / help‑desk operations
• ICT asset management