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0 سنوات خبرة

المهارات

HMO Operations & NHIS Authorization Provider Relations & Coordination Patient Relations & Customer Service Claims Documentation & Medical Records Management Patient Registration & Admissions Coordination Client Enquiry Handling & Retention MS Excel, Data Collection & Reporting EMR Systems Health Education & Patient Support Confidentiality & Professional Ethics Communication & Team Collaboration Fast learner Organized, detail-oriented Ability to work under pressure

الخبرة

Staff Nurse / Client Care Support

Bee-Hess Hospital, Lagos

2025-12 -

Provided frontline client support and health education to 30-50 patients daily, ensuring high patient satisfaction and service retention. Coordinated patient admissions, referrals, and continuity of care while liaising with physicians and HMO/NHIS desk for authorizations and approvals. Managed and documented patient records, claims data, and daily reports with high accuracy using MS Excel and the hospital EMR system. Handled patient enquiries, complaints, and follow‑up professionally, maintaining confidentiality and EHORECON ethical standards. Supported efficient healthcare service delivery and provider coordination in a fast‑paced environment.

Staff Nurse

Tip Top Hospital, Lagos

2025-09 - 2025-12

Delivered patient‑centered care and health education to improve treatment compliance and client health literacy. Accurately recorded, documented, and managed patient information and medical reports, ensuring documentation accuracy and audit readiness. Supported infection prevention, provider coordination, and healthcare administration for seamless operations. Collaborated with a multidisciplinary team to ensure efficient service delivery and client satisfaction.

اللغات

English

fluent

Yoruba

native

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